Case Study - 1535 Words

Case Study Report IBM’s Knowledge Management Proposal For The Ontario Ministry of Education Name: Nancy (Huinan) Li ID: 5000520 Email: huinan1988@gmail.com Module 5 (Session 7) June 03, 2014 Executive Summary In the early 2000s, the Ontario Ministry of Education contracted IBM in order to find a solution to its poor knowledge management. As a result, Kathryn Everest, a knowledge management consultant at IBM Canada, developed three options that would be beneficial to the organization and possibly resolve the problems. The three alternatives included implementing document management, cultivating communities of practice and creation of an expert directory. After much time spent determining which option, or combination of†¦show more content†¦Environmental Root Cause International Business Machines (IBM) was founded in New York in 1911 through the merger of three smaller companies and has come to be one of the most profitable and internationally recognized as Provider of Technology Products, Services and Management Consulting. In 1999, IBM created its Knowledge and Organizational Forum, in which both private and public sector organizations come together in order to discuss and â€Å"conduct pragmatic research on the growing scope and impact of knowledge-related initiatives†. The Ontario Ministry of Education (EDU) is divided into divisions, branches and different units. Due to the nature of their operating procedures the employees were experiencing constant changes in tasks, job positions and reporting relationships. There is a need for the employees to feel as one and function as a ministry with modest limitations. However, the much of the ministries’ knowledge was tacit due to employees referred to others for information sourc ing. The documented knowledge was difficult to locate and share because employees were not confident in documented knowledge and key personnel contacts. There were also significant cultural issues that inhibited knowledge sharing and EDU has a weak knowledge-sharing infrastructure. Managers could not readily identify experts in relevant fields and loss of knowledge happened due to turnover. Furthermore, same documents stored on multiple computer hard drives andShow MoreRelatedCase Studies : A Case Study Approach Essay1157 Words   |  5 PagesA case study is a specific instance that is frequently designed to illustrate a more general principle (Nisbet and Watt, 1984). Hitchock and Hughes (1995) further suggest that the case study approach is particularly valuable when the researcher has little control over evens. Case studies strives to portray ‘what it like’ to be a particular situation, to catch up reality and ‘thick description’ (Geertz, 1973) of partic ipants’ lives experiences of, thoughts about and feelings for a situation. TheyRead MoreCase Study887 Words   |  4 PagesCHAPTER I INTRODUCTION 1.1 Reasons choose the case 1.2 The Problems The problems of this case are: 1. How would you characterize Lincoln Electric’s strategy? In this context, what is the nature of Lincoln’s business and upon what bases does this company compete? 2. What are the most important elements of Lincoln’s overall approach to organization and control that help explain why this company is so successful? 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In all other cases, no part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise without either the prior written permission of the Publishers orRead MoreCase Studies13817 Words   |  56 PagesCASE STUDY #1 A Job Search Dilemma Eric, a second-semester senior, is looking for a job. Anxious about finding work in the worst economy in decades, he sends out scores of resumes for a wide variety of positions. The first call he gets is for a position that doesnt really interest him, but he figures he should be open to every opportunity. He schedules an interview, which he aces. In fact, the recruiter offers Eric the job on the spot. He would like Eric to start as soon as possible. Should EricRead MoreCase Study : The Angel 1089 Words   |  5 Pages Case Study #1 The Angel, 1997 Susan Meeks, an alias, woke to what she thought was the middle of the afternoon. 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